Preamble
Welcome to PoolWaterWitch.com, home of the Water Witch by Cooke Industries.
This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal information you provide while accessing our website and services.
This Policy and You
This Privacy Policy is an agreement between you, a user of the Water Witch website, and Cooke Industries (“we”, “us”, or “our”).
By accessing the site, you implicitly agree to the Policy and the contents within.
What We Collect
We collect data that you provide to us, as well as data around your use of our website. This may include, but is not limited to:
- Personal Information: Name, email, country of residence.
- Device Information: IP address, device location, browser type.
- Usage Information: Pages visited, time in page, link/button interactions, and navigations.
How We Collect Your Data
We collect data through in-page forms on our website, in addition to cookies and third-party analytics tools.
How We Use Your Data
We use your data to enhance our service to customers. Your queries may be used to:
- Improve the products we manufacture
- Update our troubleshooter, tutorials and FAQ pages
- Create tailored marketing and advertising materials
- Provide training to our staff members; and/or
- Inform business decisions around our processes and procedures.
Disclosure of Personal Information
We will not disclose personally identifiable information to third parties, except:
- Where explicit written consent is given; or
- When a valid request for data is authorised by official law enforcement agencies.
We will not sell, nor freely distribute, any data received through the use of this website, nor any conversations over email, phone, or other communication medium.
Data Retention
We may store and use your data as long as necessary for the purposes outlined above.
Your Rights
You have rights regarding your personal information, including the ability to correct or delete the data we store.
At any time, you may contact us and request that your data be updated or deleted.
Communication Preferences
By contacting us, you consent to ongoing email and/or phone correspondence regarding your inquiry. Responses may take up to 3 business days, so please be considerate and respectful to our staff.
You may specify which method of communication you prefer; however, phone calls are limited to Australian customers only.
Policy Updates
This Policy is subject to change with respect local and international laws.
We may update this Policy at any time.