FAQ
Having issues with your Water Witch? Check the troubleshooter first.
Why is my Water Witch faulting?
Categories: Faults & ErrorsFaults are the intended behaviour for when a Water Witch has encountered an issue. If your control box is displaying a fault code, there’s no need to panic. Read more…
Why does my pool keep overfilling?
Categories: Faults & ErrorsOverfilling may be caused by one or multiple issues with the device configuration or hardware. See relevant sections below to troubleshoot. Fault 1 If the Water Witch operates for the… Read more…
Why is the water level too low?
Overfilling may be caused by one or multiple issues with the device configuration or hardware. See relevant sections below to troubleshoot. Fault 1 If the Water Witch operates for the… Read more…
What are suitable projects for the Water Witch?
Categories: Custom InstallationThe Water Witch was developed for use in Australian swimming pools in the 1980s. Since then, its applications have broadened to a range of domestic and commercial uses. The most… Read more…
How do I get a replacement Water Witch?
Before replacing the Water Witch, figure out which components are damaged by checking Testing Water Witch operation. Parts for the Water Witch are modular and sold individually for quick and… Read more…
How do I get a replacement sensor and cable?
Categories: Spare PartsYou local pool shop should be able to help you find replacement parts. See Replacing a sensor & cable. Read more…
How do I change the units of measurement?
Changing units is a parameter setting within the control box and can be done in seconds. See Changing units of measure. Read more…
How does the Water Witch work?
Categories: OperationsStandard installation The standard Water Witch setup relies on three main components to operate: After correctly installing the Water Witch, it will continuously monitor the water level. The sensor sits… Read more…
What is the expected lifespan of the Water Witch?
Categories: Product InfoThe Water Witch comes with a 12 months manufacturer’s warranty. With proper maintenance and regular testing, the device will operate for many years under normal operating conditions. See Water Witch… Read more…
Where should I install a Water Witch control box?
Your Water Witch should be in an easily accessible location near your other pool equipment. It is recommended that the control box and power pack are secured to a wall… Read more…
What is the warranty period for a Water Witch?
Categories: Warranty & ReturnsThe Water Witch comes with a 12 months manufacturer’s warranty. This covers defects such as material faults, workmanship and manufacturing errors which render any component inoperable. For full terms and conditions,… Read more…
How do I claim a Water Witch under warranty?
To make a warranty claim, the process is different depending on your location. See Warranty. Read more…
What can cause the control box to fail?
Loose or frayed cables If the connection to the power pack or outlet is damaged or loose, the control box may not turn on, or may lose power intermittently. Water… Read more…