Preamble
Welcome to PoolWaterWitch.com, home of the Water Witch by Cooke Industries.
This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal information you provide while accessing our website and services.
This Policy and You
This Privacy Policy is an agreement between you, a user of the Water Witch website, and Cooke Industries (“we”, “us”, or “our”).
By accessing the site, you implicitly agree to the Policy and the contents within.
What We Collect
We collect data that you provide to us, as well as data around your use of our website. This may include, but is not limited to:
- Personal Information: Name, email, country of residence.
- Device Information: IP address, device location, browser type.
- Usage Information: Pages visited, time in page, link/button interactions, and navigations.
How We Collect Your Data
We collect data through in-page forms on our website, in addition to cookies and third-party analytics tools.
How We Use Your Data
We use your data to enhance our service to customers. Your enqueries may be used to:
- Improve the products we manufacture
- Update our troubleshooter, tutorials and FAQ pages
- Create tailored marketing and advertising materials
- Provide training to our staff members; and/or
- Inform business decisions around our processes and procedures.
Consent
When you provide us with your personal or business contact information, we take this as your implied consent to use it for the purpose of responding to your enquiry, and for reasonable follow-up or future correspondence related to that initial contact.
Communication Preferences
You may specify which method of communication you prefer; however, phone calls are limited to Australian customers only.
Responses to enquiries may take up to 3 business days. We kindly ask that you be considerate and respectful to our staff.
Disclosure of Personal Information
We will not disclose personally identifiable information to third parties, except:
- Where explicit written consent is given; or
- When a valid request for data is authorised by official law enforcement agencies.
We will not sell, nor freely distribute, any data received through the use of this website, nor any conversations over email, phone, or other communication medium.
We do not disclose your personal information to third parties for their marketing purposes.
Data Retention
We may store and use your data as long as necessary for the purposes outlined above.
Your Rights
You have rights regarding your personal information, including the ability to correct or delete the data we store.
At any time, you may contact us and request that your data be amended or deleted.
Policy Updates
This Policy is subject to change with respect local and international laws.
We may update this Policy at any time (last updated 01/08/2025).